Privacy Policy

🔒 Our commitment: StreamUK Pro does not sell your personal data. We collect only what is necessary to provide and improve the Service. You have full rights over your data and can request its deletion at any time.

1 Introduction

StreamUK Pro ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IPTV streaming service.

This policy applies to all information collected through our website, service, and any related communications including WhatsApp support.

Please read this policy carefully. If you disagree with its terms, please stop using the Service immediately.

2 Data We Collect

We collect the minimum data necessary to provide our Service. This includes:

Data Type	Examples	Purpose
Contact Information	Email address, WhatsApp number	Account delivery, support
Payment Data	Transaction ID, payment method type	Billing verification
Account Data	Username, subscription plan, expiry date	Service provision
Technical Data	IP address, device type, connection logs	Security, abuse prevention
Usage Data	Channels accessed, connection timestamps	Service optimisation

We do not collect: full payment card numbers, passwords (stored in hashed form only), or sensitive personal categories such as health or biometric data.

3 How We Use Your Data

We use the data we collect for the following purposes:

To create and manage your account and deliver your login credentials
To process payments and verify subscription status
To provide technical support via WhatsApp
To detect, prevent, and address technical issues, fraud, and abuse
To send important service notifications (e.g. subscription expiry reminders)
To improve and optimise the performance and reliability of our Service

We will never use your data for unsolicited marketing without your explicit consent, and we will never sell your data to third parties.

4 Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

Contract performance — to fulfil our subscription service agreement with you
Legitimate interests — to protect the security of our service and prevent fraud
Legal obligation — where required to comply with applicable laws
Consent — where you have explicitly opted in (e.g. marketing communications)

6 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

Account data — retained for the duration of your subscription plus 90 days
Payment records — retained for 7 years as required by UK financial regulations
Technical/connection logs — retained for 30 days then automatically deleted
Support communications — retained for 12 months after last contact

You may request early deletion of your data at any time (see Your Rights below).

7 Data Security

We implement industry-standard security measures to protect your personal information:

AES-256 encryption for data at rest and in transit (SSL/TLS)
Passwords stored using secure one-way hashing (bcrypt)
Access to personal data restricted to authorised personnel only
Regular security audits and vulnerability assessments

ℹ️ While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to notifying you promptly in the event of a data breach affecting your information.

8 Cookies

Our website uses cookies to enhance your browsing experience. We use the following types of cookies:

Essential cookies — required for the website to function correctly
Analytics cookies — to understand how visitors use our site (anonymised)
Preference cookies — to remember your settings and choices

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. For full details, see our Cookie Policy.

9 Your Rights (UK GDPR)

Under UK data protection law, you have the following rights regarding your personal data:

Right of access — request a copy of the data we hold about you
Right to rectification — request correction of inaccurate data
Right to erasure — request deletion of your personal data ("right to be forgotten")
Right to restriction — request that we limit how we process your data
Right to data portability — receive your data in a machine-readable format
Right to object — object to processing based on legitimate interests
Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us via WhatsApp at +212 655-336594. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10 Children's Privacy

StreamUK Pro is not directed at children under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.

11 International Data Transfers

Your data may be processed on servers located outside the United Kingdom. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR, including standard contractual clauses or adequacy decisions.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of the Service after any changes constitutes your acceptance of the updated policy.

13 Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact our Data team:

StreamUK Pro — Data & Privacy

📱 WhatsApp: +212 655-336594
🌐 Website: streamukpro.co.uk

We aim to respond to all data requests within 30 days as required by UK GDPR.