Refund Policy

1 Overview

StreamUK Pro provides a digital streaming service. Because access to the Service is granted immediately upon purchase and activation, all subscription fees are generally non-refundable once credentials have been delivered.

This policy exists because the nature of digital services means that once access is provided, the service has been consumed and cannot be "returned." However, we are committed to fairness and will consider refund or extension requests on a case-by-case basis in specific circumstances outlined below.

2 General No-Refund Policy

As a general rule, no refunds will be issued once:

• Your login credentials have been delivered to your email or WhatsApp
• Your account has been activated on our servers
• You have successfully connected to the service at least once

3 Cases Eligible for Refund or Extension

We will consider a refund or service extension in the following exceptional circumstances:

All eligible refund requests are reviewed individually and approved at the sole discretion of StreamUK Pro. Approval is not guaranteed.

4 Non-Eligible Circumstances — Detail

The following situations will not qualify for a refund under any circumstances:

• Change of mind — Once credentials are delivered, the service has been provided. We recommend using the free trial before purchasing.
• Device incompatibility — It is your responsibility to verify compatibility. Our support team is available 24/7 to help with setup before you commit.
• ISP issues — Buffering or connection problems caused by your internet provider or home network are outside our control.
• Content availability — Specific channels, programmes, or events may occasionally be unavailable due to broadcast rights or technical issues. This does not constitute grounds for a refund.
• Policy violations — Accounts suspended for sharing credentials, reselling access, or violating our Terms of Service are not eligible for any refund.
• Cryptocurrency payments — Due to the irreversible nature of crypto transactions, refunds for payments made in Bitcoin or USDT are not possible.

5 Free Trial — Try Before You Buy

We strongly encourage every new customer to take advantage of our free 24-hour test line before purchasing a subscription. This allows you to:

• Verify the service works on your specific device and app
• Check the channel lineup and picture quality
• Test streaming stability on your internet connection
• Confirm 4K and HD quality meets your expectations

By using the free trial before purchasing, you can make a fully informed decision and avoid any need for refund requests.

6 How to Submit a Refund Request

If you believe you have a valid refund claim based on the eligible cases above, please follow these steps:

7 Chargebacks & Payment Disputes

We ask that you contact us directly before initiating a chargeback with your bank or payment provider. Most issues can be resolved quickly through our WhatsApp support.

8 Service Extensions

In cases where a refund is not possible but the service was genuinely disrupted due to a fault on our side, we may offer a free subscription extension as an alternative resolution.

Extensions are granted at our discretion and will be proportional to the verified downtime experienced. This is our preferred resolution for genuine service issues.

9 Cancellation

StreamUK Pro subscriptions do not auto-renew. There is no need to "cancel" — your subscription will simply expire at the end of the paid period.

If you wish to stop using the service before your subscription expires, you may do so at any time. However, no refund will be issued for any unused portion of your subscription period unless an eligible issue applies.

10 Contact Us

For any questions about this Refund Policy or to submit a refund request, please contact us: